Facebook YouTube Google +

Customer Service

Processing
All orders require 2 business days for processing before being scheduled for shipping.
Payment Terms
We accept Mastercard, Visa, Discover and American Express credit cards, as well as payments via PayPal. Non credit card payments can be made via check, or money order. Our shopping cart has a check payment options prior to checkout. Certified checks and money orders can be made out to PCF Studios, Inc. and sent to PO Box 722, Honeoye, NY 14471. Product will not ship until payment has been received. Please include any shipping fees or applicable New York State tax.
Shipping
Shipments are sent via UPS or the United States Post office. Please note that tracking numbers are provided for UPS shipments only. Orders shipped via first class mail or parcel post cannot be tracked.
International Orders

All international orders ship via the United States Post Office. Packages will have customs numbers, however this data is primarily used to confirm the date that a shipment left the United States. Due to delivery issues we no longer offer first class mail as an international option. We cannot provide estimates for duties or taxes that may be incurred from a specific country’s customs office. Packages refused based on these charges are not eligible for shipping refunds. Standard transit time is between 6-10 days. Though rare, shipments can take as long as four to five weeks to be received. Customers who provide incorrect mailing addresses may incur additional charges if packages are returned to the US as undeliverable.

International customers can save on shipping and import taxes by ordering our books directly from our overseas retailers. Click here for more information.

Returns
If we have sent incorrect items in error, we will exchange them as soon as possible. If an item is damaged in transit, please save all packing materials and contact us via phone or email upon receipt of order. Returns must be authorized and received within 30 days with a receipt. Returned items that are not received in their original condition may be subject to a 15% restocking fee plus shipping costs. DVDs will be replaced if defective, but are otherwise non-returnable if opened. Customer agrees to pay reshipping costs for orders originally placed with incorrect or undeliverable addresses. Workshop deposits are non-refundable and non-transferable.
Privacy
PCF Studios, Inc. does not sell, rent or loan our customer’s information to third parties for email or other marketing purposes. We do have an email sign-up list, however any customer wishing to be removed after signing up for this service may unsubscribe at any time.
Further Questions?
Many of our customers’ frequently asked questions have been answered on our FAQ page. For additional concerns and inquiries, please email us at info@pcfstudios.com.
MADE IN USA
Philippe and his wife Charisse are committed to creating unique specialty teaching materials for their company PCF Studios, Inc. All tools and casts are designed and made locally at their Honeoye studio. They also oversee the quality and printing of their books and DVD productions by printing in New York State.

© 1998 - 2014 PCF Studios, Inc. - All Rights Reserved     585-229-2976     info@pcfstudios.com